Help Center

Yes. Free A4-size samples are available. Courier charge is on the buyer. We ship via DHL/FedEx/UPS.

Sample delivery typically takes 3–7 business days via DHL/FedEx/UPS, depending on your location.

Yes. You can add up to 10 different samples to your sample basket per request.

Export pallets with PE film wrapping, corner protectors, and stretch film. Container loading is optimized to maximize space and prevent damage.

A 20'GP container holds approximately 20–22 pallets of standard 1220×2440 mm boards. 40'HQ holds 45–50 pallets.

Yes. All export shipments include PE film wrapping, corner protectors, and stretch film to prevent damage.

T/T (Wire Transfer) — 30% deposit, 70% balance before shipment. L/C at sight available for large orders. Western Union for sample fees.

We primarily accept USD. EUR and CNY are also accepted for certain markets.

After specifications and order value are confirmed, we issue a proforma invoice. Standard B2B terms are T/T wire transfer, L/C at sight, or Western Union for sample fees.

After shipment, we provide the Bill of Lading (BL) number and carrier tracking link. You can also contact your account manager for updates.

We offer FOB, CIF, and DDP terms. FOB is most common for bulk orders.

Changes are possible within 48 hours of PO confirmation and deposit receipt. After production starts, changes may incur additional costs.

Orders can be cancelled before production starts with full deposit refund. After production starts, cancellation fees apply.

We provide Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin, and any required test reports or certificates.

Yes. FSC Chain of Custody certificates and related documentation are available upon request for FSC-certified orders.